Return Policy

At Moment Arts, we strive to provide our customers with high-quality art prints that meet or exceed expectations. We understand that there may be instances where a return is necessary.

By making a purchase from Moment Arts LLC, you acknowledge and agree to the following terms and conditions regarding our return policy for all purchases:

  1. Defective or Not as Advertised:

    • Returns will only be accepted if the art print is defective or not as advertised.

    • Defective items include prints with visible damage, printing errors, or any deviation from the product description. Photographed proof will be required to determine return eligibility. It will be at the discretion of our customer service team to determine if a return is warranted.

    • If you receive a defective or misrepresented art print, please contact our customer service team within 5 days of receiving the product.

  2. Condition of Returned Item:

    • To be eligible for a return, the art print must be in its original condition and packaging.

    • Please ensure that the item is unused and in the same condition as when you received it.

  3. Return Authorization:

    • Before returning any item, customers must obtain authorization from our customer service team.

    • Unauthorized returns will not be accepted.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.

    • We recommend using a trackable shipping service to ensure that the return is received.

  5. Refund or Replacement:

    • Once the returned item is received and inspected a replacement or refund will be issued.

  6. Non-Returnable Items:

    • Customized or personalized art prints are non-returnable unless they are defective or not as advertised.

  7. Contact Information:

    • For any return inquiries or to request authorization, please contact our customer service team at momentartscustomerservice@gmail.com

Please note that our return policy is designed to ensure fair and reasonable processes for both our customers and our business. We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.